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ITIL Service Management Specialist - Antal International
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| Tip
angajare: |
Permanenta |
| Tip
job: |
Full-time |
| Nivel
cariera: |
Middle-level (peste 3 ani experienta) |
| Domenii
de activitate: |
IT Software, Software/Tehnologii |
| Orase: |
BUCURESTI |
| Data
anuntului: |
20.10.2008 |
| Expira
la data: |
 Jobul a expirat ! |
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| Descriere
companie: |
Our Client is a global provider of Information Technology-based business solutions, offering a full array of services that support business strategies and facilitate improvements for customers in Healthcare, Government and Commercial sectors.
They provide industry-specific consultative services and technology-based business solutions like: Consulting Solutions, Applications Solutions, Business Process Solutions and Infrastructure Solutions.
With more than 22,000 associates and 2007 revenues of $2.6 billion, the company is a Fortune 1000 corporation with operations in North America, Europe, Asia, and the Pacific Rim.
For this client, we are looking for individuals for their office in Bucharest to take an active part in their companys success story in Romania. |
| Descriere
job: |
Oversees, facilitates Operational Practices, and administers one or more ITIL based Service Support processes (Incident Management, Problem Management, Change Management, Configuration Management, etc.) for one or more accounts.
Administers the configuration of process related tools including ticketing applications, reporting tools, and other technologies. Produces operational and Service Level reports.
Compiles and analyzes statistical data and trends relating to service level compliance and operational effectiveness. Maintains OPAS Configuration. Generates and distributes operational and leadership reports.
Ensures contractual Service Support requirements are understood and managed.
Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.
Provides point of contact for process related questions or issues and facilitates process related meetings.
Collaborates with other Service Managers to ensure consistency of delivery, adherence to Best Practice, and continuous improvement.
Due diligence to understand existing operating models, reporting, metrics, etc.
Contract and Statements of Work (SOW) reviews to ensure contractual requirements are understood and commitments are met
Coordination with other functional areas within scope for transition activities (i.e. Service Desk, Support Teams)
Responding to new business activities (demos, presentations, RFP responses, etc.)
Trending analysis to identify and resolve root cause
Ensures consistent application of our standard Operational Practices including compliance to process guidelines |
| Cerinte: |
Technical University graduate
A minimum of 2 years IT Operations experience
A minimum of 2 years of experience with ITIL Service Support Processes (Incident Management, Change Management etc)
Minimum ITIL Foundations Certification
English proficiency
Understanding Service Levels
Desired Skills:
Knowledge of Project Management Methodologies
Experience writing end-user documentation
Stand Up Training Experience
Good Presentation and Written Communication Skills (communicating with various levels within the organization appropriately) |
| Oferta: |
Attractive salary package.
Multinational environment, young team, fun at work. |
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