| Tip
angajare: |
Permanenta |
| Tip
job: |
Full-time |
| Nivel
cariera: |
Middle-level (peste 3 ani experienta), Senior-level (peste 5 ani experienta) |
| Domenii
de activitate: |
Software/Tehnologii |
| Orase: |
BUCURESTI |
| Data
anuntului: |
20.07.2008 |
| Expira
la data: |
 Jobul a expirat ! |
| Nr.
posturi disponibile: |
1 post |
|
|
| Descriere
companie: |
BitDefender is a leading global provider of security solutions that satisfy the protection requirements of today's computing environment. The company offers one of the industry's fastest and most effective lines of security software, setting new standards for threat prevention, timely detection and mitigation.
BitDefender delivers products and services to over 41 million home and corporate users in more than 180 countries. BitDefender has offices in the United States, the United Kingdom, Germany, Spain and Romania. |
| Descriere
job: |
Role & responsibilities:
Integration/development project support:
- support for SDK integration projects; coordinate, assign and escalate to
development teams, Lab and other resources upon need and follow through
- support for re-branding projects; coordinate, assign and escalate to
development teams, Lab and other resources upon need and follow through
- support the local TPM as another interface with OEM/re-branding customer and have overall technical knowledge about the deliverables, developments, pending issues, plans and status
- support and coordinate for setting up mirror servers and update infra for
partners
Pre-sales Support:
- support sales people in concalls with OEMs/prospects, qualifications and RFPs when applicable;
- coordinate, manage (from technical perspective) and support
evaluations and pilots
Processes, procedures and team working;
- help to define, create and establish the necessary departmental and
cross-department processes, procedures and workflows together with local people to cater for typical and expected business requirements
- help to define, create and establish proper escalation paths and
processes for emergencies and abnormal cases
Production stage support,
- coordinate - together with appropriate resources from field which would be lead contacts for the OEM customer - and support for all production stage support inquiries (keys, new versions, bugs, FPs/FNs, emergencies, etc.)
- help to coordinate, establish and ensure proper setup for 24/7 support between US operations and HQ for level 1 issues
- monitor and improve all the support related systems/processes;
Documentation other support needs,
- working with the team in HQ to create/improve/update technical/sales FAQ;
guidelines and other docs;
- working with other teams to improve the SDK documentation, team working,
understanding, cooperation |
| Cerinte: |
Technical skills
- good understanding of various Windows OS version
- good understanding and knowledge of Linux (*nix) OS’s
- knowledge of Mac OS would be a plus (not requirement)
- ability to manage and coordinate projects
- basic understanding of networking
- trouble shooting, problem resolution skills
Other skills:
- team worker who can collaborate and share effectively with team
- good command of English (spoken and written); other languages a plus
- good communication skills
- analytic and logical
- used to/able to work in international organization and across the time zone differences
- ability to multi-task and deal with urgencies when applicable
- energetic, go-getter who does not get afraid of diving in and getting things done
- self-starter who requires minimal amount of supervision |
Jobul a expirat !
|
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