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Helpdesk Officer with VERY GOOD ITALIAN and ENGLISH - Euroanswer Outsourcing SRL

Tip angajare: Permanenta
Tip job: Full-time, Part-time
Nivel cariera: Liceu, Facultate, Entry-level (sub 3 ani experienta)
Domenii de activitate: Serviciu clienti
Orase: BUCURESTI, Galati
Data anuntului: 11.08.2014
Expira la data: 11.09.2014
Nr. posturi disponibile: 2 posturi
Pot aplica: M si F (barbati si femei)
Locuri de munca Euroanswer Outsourcing SRL

Locuri de munca Euroanswer Outsourcing SRL

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Descriere companie:
Euroanswer offers BPO services (Business Process Outsourcing), call center, contact center, helpdesk, order taking and telemarketing in all European languages.
Euroanswer applies in call center the professional standards of the European contact center industry ITIL, ISO 9000, IIP.
Euroanswer is a trademark of Euroanswer S.R.L., having a call center in Bucharest & Galati Romania and one in Skopje, Macedonia. Under this trademark, the company operates its own offices in Skopje, Macedonia and The United Kingdom.
Descriere job:
- Handle incoming & outgoing calls from internal and external customers.
- Handle incoming requests by phone or e-mail from external customers and managing their requests.
- Provide information on inquiries regarding specific services and products.
- Deal with customer complaints and offer proper solutions.
We are looking for intelligent, mannered colleagues, willing to engage and adapt to teamwork, able to achieve goals.

Excellent command of both written and spoken Italian ;
Very good knowledge of English ;
Computer knowledge ;
Excellent communication skills ;
Good listening skills, decision maker and problem solving abilities ;
Customer oriented ;
Attention to detail and accuracy ;
Strong team player, committed and proving a positive attitude;
Ability to multi task and assign priorities on workload ;
Proactivity ;
Flexibility ;
Perseverance ;
Energy and dedication .
net salary
meal vouchers

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